Overview
These Terms of Service govern your use of services provided by Anchor & Field, including The Recovery Line automated lead-response system. By engaging our services, you agree to these terms.
The Service
Anchor & Field provides automated call-response, lead qualification, appointment booking, and reporting systems built on third-party infrastructure (including Twilio and Google Workspace). Service availability depends on these providers and is not guaranteed to be uninterrupted.
Client Responsibilities
- You are responsible for the accuracy of business information provided to us
- You are responsible for ensuring you have the right to receive automated communications at the phone number provided
- You agree not to use the system for any unlawful purpose
SMS Consent & Opt-Out
By using this service, you and your customers consent to receive automated text messages related to lead qualification, scheduling, and follow-up. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for support.
Payment & Billing
Pricing and billing terms are agreed upon separately between Anchor & Field and each client prior to service activation.
No Guarantee of Results
While The Recovery Line is designed to help capture and recover missed-call leads, Anchor & Field does not guarantee specific revenue outcomes, booking rates, or business results, as these depend on factors outside our control.
Limitation of Liability
Anchor & Field is not liable for indirect, incidental, or consequential damages arising from use of the service, including but not limited to lost revenue or missed communications due to third-party service outages.
Changes to These Terms
These terms may be updated from time to time. Continued use of the service after changes constitutes acceptance of the updated terms.
Contact
Questions about these terms can be directed to parnell@anchorandfield.co.